This Privacy Policy explains how UNIVERSOLVE S.R.L.("we", "us", or "our"), operating under the brand UNIVERSOLVE, collects, uses, stores, and protects personal data when you visit https://universolve.org, use our contact form, or communicate with us.
We process personal data in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation — GDPR), Romanian Law no. 190/2018 on measures implementing GDPR, and Law no. 506/2004 on the processing of personal data and the protection of private life in the electronic communications sector.
Data controller
- Legal name
- UNIVERSOLVE S.R.L.
- Address
- Bucharest, District 1, 10 Nicolae Titulescu Street, Romania
- contact@universolve.org
- Website
- https://universolve.org
Personal data we collect
Depending on how you interact with us, we may collect:
- Identity and contact data — name, email address, company name, and website URL when you submit our contact form or email us directly.
- Project and communication data — information you provide about your business needs, project description, and correspondence with our team.
- Technical data — IP address, browser type, device information, referring URLs, and pages viewed, collected through server logs when you access our website.
- Cookie and preference data — your cookie consent choices and, if you consent, display preferences such as theme settings. See our Cookie Policy for details.
We do not knowingly collect personal data from children under 16. If you believe a child has provided us data, contact us and we will delete it.
How we use your data
We use personal data to:
- Respond to inquiries submitted through our contact form or email
- Evaluate, scope, and deliver software and consulting services
- Maintain business records and comply with legal obligations
- Improve website security, performance, and usability
- Analyse website usage when you have consented to analytics cookies
We do not sell your personal data.
Legal basis for processing (GDPR Article 6)
- Consent — when you submit our contact form (including agreement to this Privacy Policy), consent to non-essential cookies, or opt in to optional communications.
- Legitimate interests — to respond to business inquiries, protect our website, prevent fraud, and improve our services, where those interests are not overridden by your rights.
- Contract — when processing is necessary to perform a contract with you or to take steps at your request before entering a contract.
- Legal obligation — when we must comply with applicable laws, including tax and accounting requirements in Romania.
Data sharing and processors
We may share personal data with trusted service providers who process data on our behalf, such as email delivery providers (e.g. Resend), hosting infrastructure providers, and Google Analytics (only when you consent to analytics cookies). These processors act only on our instructions and under appropriate data protection agreements.
We may also disclose personal data when required by law, court order, or competent authority.
We do not transfer personal data outside the European Economic Area unless appropriate safeguards are in place (such as Standard Contractual Clauses) or an adequacy decision applies. If international transfers become necessary, we will update this policy and inform you where required.
Data retention
We retain contact form submissions and related correspondence for up to three years after our last interaction, unless a longer retention period is required by law or needed to establish, exercise, or defend legal claims. Cookie consent records are retained to demonstrate compliance with consent requirements. Server logs are retained for a limited period for security purposes.
Your rights under GDPR
If you are in the EU or Romania, you have the following rights in relation to your personal data:
- Access — request a copy of the personal data we hold about you.
- Rectification — request correction of inaccurate or incomplete data.
- Erasure— request deletion of your data in certain circumstances ("right to be forgotten").
- Restriction — request that we limit how we use your data.
- Data portability — receive your data in a structured, commonly used format where applicable.
- Objection — object to processing based on legitimate interests or for direct marketing.
- Withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
To exercise your rights, email contact@universolve.org. We will respond within one month, as required by GDPR. We may need to verify your identity before processing your request.
Right to lodge a complaint
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Romanian supervisory authority:
National Supervisory Authority for Personal Data Processing (ANSPDCP)
Website: https://www.dataprotection.ro
Email: anspdcp@dataprotection.ro
You may also lodge a complaint with the supervisory authority in your country of residence or place of work if you are located in another EU member state.
Cookies and similar technologies
We use cookies and local storage in line with GDPR and Romanian Law 506/2004. Non-essential cookies are only placed after you provide explicit consent through our cookie banner. You can change your preferences at any time via Cookie settings in the website footer. Full details are in our Cookie Policy.
Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure.
Automated decision-making
We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated revision date. Where required by law, we will seek renewed consent.
Contact
For privacy-related questions or to exercise your rights, contact:
- Legal name
- UNIVERSOLVE S.R.L.
- Address
- Bucharest, District 1, 10 Nicolae Titulescu Street, Romania
- contact@universolve.org
- Website
- https://universolve.org